FAQ

We answer your questions on hiring a maid in Singapore and provide you with the necessary, comprehensive information for your hiring journey.

As one of the longest-running maid agencies with over 38 years of experience since 1986, Universal Employment Agency Pte Ltd proudly holds one of the highest retention rates in Singapore according to the Ministry of Manpower. We seamlessly combine our decades of expertise with a steadfast dedication to personalised service, guaranteeing a trustworthy and tailored maid placement experience that aligns with your unique requirements. When you choose us, you’re opting for a maid agency in Singapore that has not only stood the test of time but also consistently exceeded expectations, ensuring your complete satisfaction and peace of mind.

Transfer maids are maids who are already residing in Singapore and are actively seeking new employment while still holding their existing work permit. In contrast, fresh maids are maids who are currently outside of Singapore, looking for employment from their home countries and their expected salary is also lower than a transfer maid. When compared to fresh maids, hiring a transfer maid offers the advantage of in-person interviews, and the hiring process is typically faster as employers do not need to wait for the maid’s arrival in Singapore. Nevertheless, the decision between selecting a transfer maid or a fresh maid hinges on various factors, such as your specific needs, the urgency of hiring, and your personal preferences when it comes to bringing a maid into your home.

First-time employers are required to complete the Employer’s Orientation Programme (EOP) which is a mandatory training programme for all first-time employers who wish to employ a MDW (migrant domestic worker) and it can be completed conveniently online at www.eop.com.sg. To sign up, you must have your SingPass ready and the fee for Online E-Learning is S$35. It will take you no more than 2 hours usually to complete the course online and once that is completed, please print out a copy of your EOP Certificate and give it to us. Next, do reach out to us to submit your requirements for hiring your MDW.

Yes, you may reach out to our sister company, Universal Cleans Pte Ltd by visiting their website at www.universalcleans.com to submit your enquiry.

Yes, that is possible but it is subject to our assessment of your maid and also the availability at our dormitory. Do provide us your maid’s work permit number, contact number and your intended date to release her to us.

Before making your hiring decision, we offer you the convenience of accessing the biodata of suitable maids who match your specific requirements. This allows you to conduct interviews with the selected maid via video call or in-person at our office. The biodata provides comprehensive information about the maids, encompassing their work experience, basic information, and salary expectations.

Yes we do, our caregivers are mainly from Myanmar and trained by nurses in their home country.

Within two weeks of your maid’s arrival in Singapore, they are obliged to undergo a medical examination conducted by a licensed practitioner in Singapore. This examination certifies their fitness to perform their duties in accordance with the Ministry of Manpower’s standards. The issuance of the Work Permit is contingent upon the worker passing this medical examination. Maids who do not pass the examination, including those diagnosed with active pulmonary Tuberculosis and/or HIV, will be required to be repatriated. Furthermore, your maid is mandated to undergo half-yearly medical screening for VDRL, pregnancy, and HIV to ensure that her health remains in compliance with the Ministry of Manpower’s (MOM) standards. This is a standard practice to maintain the safety and health standards for maids and the families they serve in Singapore.

SIP, or the “Settling-In Program,” is a one-day orientation program designed to familiarise all first-time MDWs (migrant domestic workers) to the expectations and lifestyle of working and residing in Singapore. They are required to attend SIP within three days of arrival, excluding Sundays and public holidays. The SIP will consist of five modules, including: introduction to Singapore, conditions of employment, safety at home, safety in other areas, and relationship and stress management. To ensure maximum comprehension and retention, the program is conducted in your maid’s native language.

Yes we are a licensed maid agency by the Ministry of Manpower, for over 37 years and counting. We are proud to have served 3 generations and definitely look forward to serving more generations to come. This is our Employment Agency Licence Number 87C4847 and you may check it on the Ministry of Manpower website here.

Step 1: Submission of Application
We can only proceed with this step once all required documents have been handed over to us.

Step 2: Assessment and Approval
It takes up to 7 days to process a Work Permit application with the Ministry of Manpower (MOM) for your maid on your behalf.

Note: If your maid’s Work Permit application is rejected by MOM, we will then proceed with Step 3.

Step 3: Appeal
It takes up to 14 days for the Appeal to be accepted and Work Permit application to be approved by MOM.

Yes, they are all the same person. More commonly referred to as Maids in Singapore. Although maids isn’t the best way to describe our wonderful domestic helpers, our preference is to refer to them as helpers but the Ministry of Manpower refers to them as Migrant Domestic Workers (MDW).

Maid levy is actually referred by the Ministry of Manpower as foreign worker levy, which is more commonly known as “maid levy”, and it is a pricing mechanism to regulate the number of foreigners in Singapore.

As an employer, you don’t have to pay Central Provident Fund contributions for your maid. However, you must pay a monthly levy to our Government to hire her.

The maid’s levy is either $300 (normal) or $60 (concession) and to be paid by the employer at the end of each month via GIRO. The maid Work Permit will be cancelled if you fail to maintain a valid GIRO account.

The levy for each month is payable by the employer at the end of each month. The payment due date is the 14th (for manual payment) or 17th (for GIRO payment) of the following month. If the 17th is a non-working day, the deduction will be made on the next working day.

Levy Concession

You can apply for a levy concession for up to two Maids if you satisfy any of the following conditions:

Condition A
i.The employer or spouse has a child who is a Singapore citizen and below 16 years old living with him/her
ii.The employer or spouse has a grandchild who is a Singapore citizen and below 16 years old living with him/her.

Condition B
i.The employer or co-residing spouse is a Singapore Citizen aged 65 years or above
ii.The employer or spouse is a Singapore Citizen and the other party is a Singapore Permanent Resident aged 65 years or above, both of whom live at the same registered address as in the NRIC.

Condition C
i.The employer or spouse has a parent, parent-in-law, grandparent or grandparent-in-law who is a Singapore Citizen aged 65 years or above, living with them at the same registered address as in the NRIC
ii.The employer or spouse is a Singapore Citizen and has a parent, parent-in-law, grandparent or grandparent-in-law who is a Singapore Permanent Resident aged 65 years or above, living with them at the same registered address as in the NRIC.

Condition D
Employers with disabilities or who have family members with disabilities and require a full-time caregiver assistance in daily activities (washing/bathing, feeding, going to the toilet, dressing and mobility).

For more information about levy, click here to go to the Ministry of Manpower website or you can also click here to read our article on Maid Levy.

As long as you are a working adult who is a Singapore Citizen or a Singapore PR or a foreigner with valid employment pass, you may hire a maid.

If you do not have any income, you will be required to show proof of a minimum sum of SG$50,000 fixed deposit before submitting the work permit application for the maid.

It is best to work with an experienced maid agency like us to hire a maid in Singapore and to assist the paperwork with the Ministry of Manpower on your behalf.

Sure! So far, we have a 100% success rate to help employers direct hire their previous Indonesian maids back to Singapore. As long as she has no adverse records with the Ministry of Manpower (MOM) and you fulfil the criteria by MOM to hire her as an additional maid.

The criteria set by MOM for an additional maid will require the following:

If your family nucleus consists of 2 children under 18 or 1 child under 18 and 1 elderly above 65, you should be able to qualify for an additional maid. In addition, your combined annual income should at least be SG$50,000 and above.

To understand more about direct hiring, you can also click here to read our article on direct hiring your maid who is not in Singapore.

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